ITS/ACG WebDocs    WebLists    WebMail    WebSSH
HOME HelpDesk Software Hardware Services Scientific Campus Status
SECURITY ALERTS
Various Tests


Network Speed Test
Test Your Computer Security
Network Tweak Test

ITS/ACG Home Page

Welcome to the ITS Academic Computing Group Website for the Division of Physical and Biological Sciences.

The set of icons at the top give you access to following services:

  • WebDocs a web based file exchange system.
  • WebLists a list server for the division.
  • WebMail access to the division's web based email.
    • Note: this is only for email accounts located in the division.
    • Please see Cruzmail @ucsc.edu for main campus web based email.
  • WebSSH a web based secure terminal shell for accessing servers.

We are dedicated to providing the following baseline services: (More detailed information use the Services Tab Above

  • Desktop/Workstation support for Windows XP Pro, 2000, 2003, MacOS 9 and 10, Redhat Linux Enterprise, Fedora.
  • Printer support
  • Network connections, static IP request, some basic troubleshooting.
    • Most network problems are taken care of by ITS NTS group.
  • Troubleshooting available for many areas.
  • Software support for various scientific packages (commercial and opensource).
  • Server support department, departmental and research groups, Email, SAMBA, NFS, User accounts, license, etc.
    • Redhat Linux, Fedora, MacOS 10, Solaris, Windows
  • Web services for some of the departments, please ask.
  • User Push Backups to RAID systems.
  • Assistance with software purchases.
  • Assistance with hardware specification and purchase.
  • Consultations to determine best solutions for projects and research grants.
  • Not listed above, just ask us.   Send us Email

We encourage everyone to use our offerings as listed above. You can find the procedure for contacting the ACG for assistance under the HelpDesk tab. We maintain a set of email addresses each specific to a department within the division. Simply find your appropriate email address and contact us. If it is an emergency or you do not have access to email, then there are phone numbers listed for your use.

Please see links in the lower left hand panel titled "Various Tests". You can test your internet connection capabilities, scan your machine for vulnerable ports, and tweak your network connection to fix problems.


Security Issues

Please see to the left the Symantec current security alerts and various patches according to the type of Operating System (OS) that you are using. It is important to keep all systems update to date with patches and service packs, Especially Windows systems. Windows is the highest profile system that hackers attack on a regular basis.

It is required that all Windows machines have anti-virus software installed. Under the Software tab you will information about the packages that we use in the division.
Campus Computing Policies

The ACG being part of campus ITS abides with the campuswide computing policies. In the near future the ACG will be drafting and creating policies specific to the division. The following two links will give you information on Campus policies and also the School of Engineering policies which in general will be similar to our division's policies.

ACG response times

In general, we attempt to response to all request within 24 hours within the general working week of Monday through Friday 8AM to 5PM. However, responses may take place outside of this time. Please be aware that this does NOT indicate a 24/7 support system (i.e. 24 hours 7 days a week), rather it is a 'good faith effort' to assist people when staff decide they wish to intervene in the 'off' hours. Please see the HelpDesk tab for information on how to gain assistance.

Browser Compatibility

This website was tested with recent versions of Internet Explorer, Netscape, Forefox, and Opera without any issues. This website does not fully support old versions of Netscape Navigator prior to the 6.2 release in October 2001. The source code uses TD BACKGROUND image attribute that is not fully supported by all browsers.





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