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HelpDesk

You can go to the PBSci Support Center that will allow you to look at the status of your requests, make a new request, or view knowledgebase articles.

Urgent Need hold cursor over.

Please use the following email addresses to request computing support. In general, support is defined as hardware/software assistance, technical questions, consultation, general usage questions covering Macintosh OS 9 and 10, Windows 2000/NT/XP Pro and UNIX (Solaris, IRIX, Linux).

Important note about response times. In general, we attempt to response to all request within 24 hours within the general working week of Monday through Friday 8AM to 5PM. However, responses may take place outside of this time. Please be aware that this does NOT indicate a 24/7 support system (i.e. 24 hours 7 days a week), rather it is a 'good faith effort' to assist people when staff decide they wish to intervene in the 'off' hours.

Department Help Request Email
Astronomy astrohelp@acg.ucsc.edu
Chemistry chemhelp@acg.ucsc.edu
Core Facilities* corehelp@acg.ucsc.edu
EEB eebhelp@acg.ucsc.edu
Earth Sciences eshelp@acg.ucsc.edu
ETOX etoxhelp@acg.ucsc.edu
IMS imshelp@acg.ucsc.edu
LML/COH lmlhelp@acg.ucsc.edu
Mathematics mathhelp@acg.ucsc.edu
MCD mcdhelp@acg.ucsc.edu
Ocean Sciences oshelp@acg.ucsc.edu
Physics physicshelp@acg.ucsc.edu
SCIPP scipphelp@acg.ucsc.edu
Security security@acg.ucsc.edu
* = Core Facilities are those that are not directly associated with a particular department.

Other Computing Related Contacts

Name Title Email Phone
John Coha Networking networkhelp@acg* 459-2606
Scott Harris Certified Mac/other Repairs repairhelp@acg* 459-2606
Computer Lockdowns * 459-2308

Urgent Contact Information

Name Title Email Phone
Terry Schalk Associate Dean schalk@acg*
Ed Boring PA IV edb@pmc*
Ramon Berger Physics, SCIPP, Astro, Math PA IV berger@scipp* 9-3866
Stephen Hauskins DL/PA IV hauskins@acg* 334-3961
Mary Eriksen PA II marye@acg* 9-4176
Mel Porter PA III melvinp@acg*
Aaron Hicks PA II aaronh@pmc 9-1609
Gretchen Zwart PA III gretchen@pmc*

Staff phone numbers and email are supplied for URGENT situations only. For general computing support needs please use the specific addresses listed above. Thank you.

Security Issues

Please see to the left the Symantec current security alerts and various patches according to the type of Operating System (OS) that you are using. It is important to keep all systems update to date with patches and service packs, Especially Windows systems. Windows is the highest profile system that hackers attack on a regular basis.

It is required that all Windows machines have anti-virus software installed. Under the Software tab you will information about the packages that we use in the division.
Campus Computing Policies

The ACG being part of campus ITS abides with the campuswide computing policies. In the near future the ACG will be drafting and creating policies specific to the division. The following two links will give you information on Campus policies and also the School of Engineering policies which in general will be similar to our division's policies.

ACG response times

In general, we attempt to response to all request within 24 hours within the general working week of Monday through Friday 8AM to 5PM. However, responses may take place outside of this time. Please be aware that this does NOT indicate a 24/7 support system (i.e. 24 hours 7 days a week), rather it is a 'good faith effort' to assist people when staff decide they wish to intervene in the 'off' hours. Please see the HelpDesk tab for information on how to gain assistance.

Browser Compatibility

This website was tested with recent versions of Internet Explorer, Netscape, Forefox, and Opera without any issues. This website does not fully support old versions of Netscape Navigator prior to the 6.2 release in October 2001. The source code uses TD BACKGROUND image attribute that is not fully supported by all browsers.


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